30ok Privacy Policy

At 30ok, your privacy is our top priority. This privacy policy ("Policy") tells you how we collect your personal information, what we use it for, how long we store it, and when we share it with third parties. We believe transparency is the foundation of trust, and maintaining that relationship with our players is our goal.

This policy applies to the 30ok platform's website, mobile version, and all related services. In this policy, "we", "our", or "30ok" refers to the organization that operates the platform.

1 What Information We Collect

We collect two types of information from you — what you give us directly, and what is collected automatically through your use of the platform.

1.1 Information You Provide Directly

• Full name and username
• Email address and contact details
• Date of birth (for age verification)
• Payment information — bKash, Nagad, or Rocket mobile number
• Documents required for identity verification
• Any information you provide during support sessions

1.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Duration of visits to the site and navigation history
• Gaming activity — bet amounts, win/loss history
• Transaction history and account balance
• Cookie and session data

1.3 Information Received from Third Parties

We may receive identity and transaction confirmation information from identity verification service providers and payment processors.

2 Purpose of Using Your Information

30ok uses your information for the following legitimate purposes:

2.1 Account Management

Your information is used to create, verify, and maintain your account and to confirm your identity. Age verification is our legal responsibility — the platform is for users aged 21 and above only.

2.2 Processing Financial Transactions

Your payment information is used to securely process your deposit and withdrawal requests via bKash, Nagad, and Rocket, to keep transaction records, and to prevent fraud.

2.3 Improving Service Quality

By analyzing your gaming activity, we improve the platform experience, identify technical issues, and plan the addition of new features.

2.4 Legal and Regulatory Compliance

Your information is used to comply with anti-money laundering (AML) regulations, to detect fraud, and to maintain required audit records.

2.5 Customer Support

Our 24/7 live chat and email support team may view your information to resolve issues related to your account.

2.6 Communication

We use your email address to notify you about important account updates, security alerts, and changes to our services.

3 Information Sharing and Disclosure

30ok does not sell your personal information. However, in the following limited circumstances, we may share information with specific third parties:

3.1 Service Providers

We use trusted third parties to assist with payment processing, identity verification, cybersecurity, and technical infrastructure management. They can only access the information necessary to provide the specific service and are required to follow our privacy standards.

3.2 Legal Requirements

We may disclose information when we are legally required to do so as part of a court order, direction from an investigative authority, or other valid legal process.

3.3 Fraud Prevention

Limited information may be shared with relevant authorities to detect and prevent money laundering, fraud, or other illegal activities.

4 Data Security Measures

30ok has put in place several technical and organizational measures to ensure the security of your information:

4.1 Encryption

All our web traffic is secured using SSL encryption technology. This means all information exchanged between your browser and our servers remains encrypted and cannot be read by any third party.

4.2 Access Controls

Only authorized staff who need it to carry out their professional duties can access your personal information. All access is logged and reviewed regularly.

4.3 Password Protection

Your account password is stored using industry-standard hashing algorithms. No staff member can view or read your password.

4.4 Security Monitoring

Our systems are under security monitoring 24 hours a day, 7 days a week. Unusual activity or suspicious access is automatically detected and blocked.

5 Cookies and Tracking Technologies

30ok uses cookies and similar technologies to improve your browsing experience and to operate the platform correctly.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform — such as maintaining your login session and checking security parameters. Without these cookies the platform will not work properly.

5.2 Functional Cookies

These remember your preferences such as language settings and help personalize your experience.

5.3 Analytics Cookies

We collect analytics data to understand how users interact with our platform. This data is used in aggregate and is not used to identify individuals.

You can control cookies by changing your browser settings. However, please note that disabling essential cookies may prevent you from using certain features of the platform.

6 Data Retention Period

We retain your personal information only for as long as it is necessary or legally required. Specifically:

• Active accounts: All information is retained while the account is active.
• Closed accounts: Even after an account is closed, financial and identity information may be retained for a specified period to meet legal obligations.
• Transaction records: Kept for the period required by financial regulatory rules.
• Marketing consent: Deleted as soon as you withdraw your consent.

Once the need for retention has ended, your information is securely deleted or anonymized.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right of Access

You can request to know what information we hold about you. Contact support and we will provide a summary of your information.

7.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you can request that it be corrected. We will correct it as quickly as possible.

7.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You can object to marketing communications or certain types of data processing. There is also an option to unsubscribe directly from marketing emails.

7.5 Data Portability

You can request a copy of your own data in a structured, machine-readable format.

8 Protection of Minors

The 30ok platform is strictly for users aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification must be completed at the time of registration. If we have unknowingly collected information from a minor and this is brought to our attention, we will immediately close that account and delete the related information.

If you believe a minor is using this platform, please inform our support team.

9 Third-Party Links

The 30ok platform may contain links to third-party websites. If you follow those links, you will be subject to that website's own privacy policy. 30ok is not responsible for the information collection and usage practices of those third-party websites.

In particular, payment service providers bKash, Nagad, and Rocket have their own privacy policies and manage your information according to their respective policies.

10 Changes to the Policy

30ok reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you by email or via a notice on the platform.

If you continue to use the platform after a revised policy takes effect, this will be considered your consent to the new policy. We therefore recommend checking this page regularly.

If you have any objection to any part of the policy, please stop using the platform and contact our support.

11 Responsible Gaming and Data Protection

30ok believes that privacy protection and responsible gaming complement each other. Our platform may use this information to monitor your gaming habits and to provide assistance when needed.

If our system detects patterns of potentially harmful gaming behavior, we may contact you and make arrangements for any necessary support. This is for your own protection.

To learn more about responsible gaming, visit our Responsible Gaming page.