Frequently Asked Questions
30ok Q&A Center
Find answers to all your questions about deposits, withdrawals, account verification, and security — straightforward and in plain language.
At 30ok we believe every player deserves clear and straightforward information. On this page we have explained step by step the important topics: support channels, account verification, the rules for depositing via bKash, Nagad, and Rocket, and online security. Every question is based on common queries from real players, so you can find a fast and reliable answer.
Contact & Support
30ok has two support channels — live chat and email. Through live chat you can speak directly with a representative, and the email contact address is [email protected]. Both channels offer assistance in Bengali and English.
Yes, the 30ok support team is active 24 hours a day, 7 days a week — including holidays. If you run into a problem at any hour of the night or early morning, you can reach out immediately via live chat. For more complex issues, emailing is also handled promptly.
Absolutely. 30ok support serves players in both Bengali and English. Players from Bangladesh can ask questions comfortably in Bengali and receive clear Bengali responses. Language will never be a barrier.
For a faster resolution, keep the following on hand: your registered mobile number or email address, a description of the issue (when it occurred and what happened), and if applicable, the date and amount of the transaction. This helps the support team identify your account quickly and provide a solution.
For urgent matters, live chat is best — you connect with a representative right away. For complex matters — such as sending documents or filing a detailed complaint — email is more convenient. Both channels are managed by the team connected to [email protected].
Account Verification
A national identity card (NID) is generally sufficient. If you do not have one, a passport or birth registration certificate is accepted as an alternative. The photo of the document must be clear and legible — blurry or damaged images are not accepted. The support team will assist if needed.
Verification is most commonly requested before the first withdrawal or during large transactions. It may also be required if unusual activity is detected on the account or as part of a security review. This is a normal step to keep your account secure.
If verification is rejected, the support team will send a message explaining the reason. This usually happens when the image quality is poor or the document is unclear. Re-upload a clear photo, or contact us via live chat or at [email protected] — the team will guide you through the correct process.
Yes, at 30ok all personal documents are stored securely using SSL encryption. This information is not shared with third parties and is used solely for the purpose of identity verification. See our privacy policy for more details.
General gaming features are available right after registration. However, verification is required for important actions such as withdrawals. It is a necessary condition for the security and proper operation of your account.
Deposits
The minimum deposit at 30ok is ৳200 — and it is the same across all methods, whether you use bKash, Nagad, or Rocket. Players with a smaller budget can get started with ease.
30ok currently supports three mobile banking methods: bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. Transactions are fast and secure with all three methods. Simply deposit ৳200 or more using any one of them.
Depositing via Nagad is straightforward. Go to the cashier section of 30ok, select Nagad as the deposit method, and enter the amount. Send the payment to the Nagad number shown using your Nagad app or by dialing *167#. Confirm with the payment code or transaction ID. If you have any trouble, let us know via live chat.
Go to the cashier, select bKash, and enter the deposit amount (minimum ৳200). Use "Send Money" in your bKash app to send to the bKash number shown on the site. Enter the reference transaction ID (TrxID) in the form and confirm the deposit. Your balance will be credited within a few minutes.
Deposits are generally processed almost instantly. If the transaction ID is entered correctly, the balance should appear within a few minutes. If there is a delay, share the transaction ID with support — the team will resolve it quickly.
Stay Safe
Always check that the browser address bar shows https://30ok.bar and confirm the green padlock (SSL) is present. "30ok.info", "30ok.net", or any other domain is not the real site. If you have any doubts, contact us via live chat. Bookmarking the site reduces the risk of accidentally landing on a fake one.
If you suspect this, contact us immediately via live chat or at [email protected]. Change your password and verify the mobile number linked to your account. The support team can temporarily secure the account to prevent any unauthorized transactions.
A good password has at least 8–12 characters and combines uppercase letters, lowercase letters, numbers, and special characters (#, !, @). Never use "12345" or your own name as a password. Do not use your 30ok password on any other site.
Never share it. No legitimate organization — including 30ok or bKash / Nagad / Rocket — will ask for your OTP, PIN, or password over a call or message. If someone asks for this information, it is an attempted scam. Hang up immediately and report it to support. Keep your information to yourself.
Yes. 30ok secures all personal information and transactions using SSL (Secure Socket Layer) encryption technology. Your documents, password, and payment details are stored in encrypted form, so third parties cannot access them.
Get Direct Help
Still have questions? We are always here
If you did not find an answer above, the 30ok support team is ready to help. Speak with a representative right away via live chat, or write to us in detail by email.